Offshore Outsourcing Program Development for a Private Bank
Situation
A private bank needed to accelerate development of client service platform and, at the same time, reduce software development costs.What we did
- Identified a vendor in India that had implemented a similar system and had the skills and depth of staff to take on our project.
- Performed due diligence on vendors' capabilities, management, processes, and stability.
- Negotiated agreement elements, including service level commitments.
- Created processes for knowledge transfer and vendor management.
Obstacles
Business concerns that requirements would not be accurately understood by the vendor. Cultural and communication issues. Building consensus with globally disbursed user community.Results
The system was successfully implemented and is currently in use. Offshore management process became the model for other projects taken on by the firm.
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Skills
e-mail: inquiries@metrosolutions.com